Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Virginia Hovell

Virginia Hovell

March 4, 2026

5  out of  5
rating by Virginia Hovell
"Britney was very courteous and professional, answered my questions and provided the service I needed. Very helpful and patient!"
We responded:
"Virginia, thank you for your wonderful review! I'm glad to hear that Britney was able to assist you promptly and professionally. Her friendliness and helpfulness are qualities we value highly in our team. If you need any further assistance, don't hesitate to reach out. - Laurel Flowers - State Farm Insurance Agent, Saraland, AL"
Profile photo of Shayeda Jackson Jackson

Shayeda Jackson Jackson

March 3, 2026

5  out of  5
rating by Shayeda Jackson Jackson
"I love how Ms. Abigail has been falling up on me after my car accident make sure everything is flowing smoothly. Thank you, so much for your assistance words can't explain. Keep up the good job 👏. Laurel Flowers has100% very professional staff. Yes,highly recommended."
Profile photo of Erica Lee

Erica Lee

February 27, 2026

5  out of  5
rating by Erica Lee
"Abigail was absolutely amazing!!! She explained all my billing concerns wonderfully and gave 10/10 customer service"
Profile photo of Zanele Mbuli

Zanele Mbuli

February 26, 2026

5  out of  5
rating by Zanele Mbuli
"Thank you for great service Alyssa"
Profile photo of Tonya Hardesty

Tonya Hardesty

February 21, 2026

5  out of  5
rating by Tonya Hardesty
"Ricky was great he helped from beginning to end!"
We responded:
"Thank you Tonya! "
Profile photo of Sandra Hoover

Sandra Hoover

February 20, 2026

5  out of  5
rating by Sandra Hoover
"Abigail was very friendly and professional in answering my questions. :) Thank you Miss Abigail!! :)You made my day!!! :)"
We responded:
"That is so wonderful to hear! Thank you Sandra!"
Profile photo of F U

F U

February 19, 2026

5  out of  5
rating by F U
"Great customer service! The entire team was welcoming and knowledgable of the services I needed. The team was able to answer my questions, they all had pleasant demeanor and patience! Nice to be appreciated as a customer."
We responded:
"We so appreciate you! This means a lot to us!"
Profile photo of Jose Negron

Jose Negron

February 19, 2026

5  out of  5
rating by Jose Negron
"Ricky delgado brings 110% to every interaction. He is truly on top of his game and have made my experience with State Farm exceptional. Highly recommended! Also he is bilingual so that helps a lot."
We responded:
"He sure does! Thank you for taking a minute to share your experience with him and our team! "
Profile photo of Tamara Love

Tamara Love

February 14, 2026

1  out of  5
rating by Tamara Love
"The Laurel Flowers - State Farm asked me to write a review once, so here it goes.... I wouldn't allow them to ensure a pet! They're the highest cost insurance, and the lowest in customer service! My 80 year old mother is on a fixed income, and has ALL of her insurances with them. And when I would log on to pay her vehic insurances on their website not knowing that it was only going towards 1 vehicle instead of all 3. And now the DMV has sent a notice to verify ins, and more than likely I'll be hit with high fees to reinstate. I just think for my mother to be a loyal customer of theirs for all of these years and in her golden years, their response is a slap in the face! If I could give them zero stars I would! Let’s apply some common sense to this review….if ALL 3 vehicles are on the SAME policy. How did you drop 2 vehicles & not ALL 3?!?!? You have my number. Cut it out!!"
We responded:
"I am so sorry to hear about this situation Ms. Love. I do have a team member text and call customers when policies cancel and are past due because I know sometimes mail gets missed. Will you send me an email with the best phone number so we can make sure those are going to your correct phone number? Laurel@SFAgentFlowers.com"
Profile photo of Carlos Roberra Tyrann Washington

Carlos Roberra Tyrann Washington

February 13, 2026

5  out of  5
rating by Carlos Roberra Tyrann Washington
"Quindra was the epitome of customer service. Her insighfulness was sent at the perfect time concerning our policy. The only thing that was missing was a spoon to eat with , because she had the cherry on top. Pure greatness!"
We responded:
"Thank you for the kind words! We are so happy Quin is on the Laurel Flowers State Farm team! "
Profile photo of Deadend FilmsLLC.

Deadend FilmsLLC.

February 13, 2026

5  out of  5
rating by Deadend FilmsLLC.
"Very patient, very professional and easy to communicate with 100%. Great customer service"
We responded:
"We appreciate that! "
Profile photo of Gwendolyn Strawder

Gwendolyn Strawder

February 10, 2026

5  out of  5
rating by Gwendolyn Strawder
"I was with a different insurance company for years. I recently switched to State Farm for all of my insurance needs. QuindraThames and the entire staff have been amazing-kind, caring, professional, helpful and very knowledgeable."
We responded:
"We appreciate your feedback! Thank you for trusting us with your insurance!"
Profile photo of B S

B S

February 7, 2026

5  out of  5
rating by B S
"Good environment, staff was friendly, Quin was amazing, made me feel at home, she answered all the questions I had and explained everything throughly. Would recommend her to anyone"
We responded:
"Thank you for your feedback! I'm so glad we could help with your questions! "
Profile photo of Aubrey Pledger

Aubrey Pledger

February 3, 2026

5  out of  5
rating by Aubrey Pledger
"I had a great experience with Quin. She was very professional, knowledgeable, and pleasant with getting my home and life insurance setup. I would definitely be referring more people to her."
We responded:
"I'm so glad we could help with your home and life insurance! Quin appreciates all the referrals! "
Profile photo of Dontashia Mathis-Jones

Dontashia Mathis-Jones

January 29, 2026

5  out of  5
rating by Dontashia Mathis-Jones
"⭐⭐⭐⭐⭐ Quindra was absolutely amazing to work with! She helped me get a great quote with a cheaper price and more coverage than my previous insurance company. She was personable, kind, and very informative, and made the entire process easy and stress-free. What really stood out was how welcoming she was—she genuinely made me feel supported and even helped connect me with additional resources I needed during my transition. I’m so glad I worked with her and highly recommend Quindra to anyone looking for excellent service at State Farm."
We responded:
"This review means so much! Thank you for your kind words!"
Profile photo of Charles Lindsey

Charles Lindsey

January 22, 2026

5  out of  5
rating by Charles Lindsey
"Quin is very easy to work with and provided the best rate! Thanks for keeping it simple!"
Profile photo of Meredith Krause

Meredith Krause

January 16, 2026

5  out of  5
rating by Meredith Krause
"Chris did a fantastic job! Very friendly and professional! He got back with me in a very timely manner! Thanks again Chris"
We responded:
"Thank you Meredith!"
Profile photo of Cornelia Wilmer

Cornelia Wilmer

January 16, 2026

5  out of  5
rating by Cornelia Wilmer
"Chris was very knowledgeable in explaining to me the breakdown of my new policy State Farm rocks"
We responded:
"Thank you Cornelia!"
Profile photo of Shauna White

Shauna White

January 16, 2026

5  out of  5
rating by Shauna White
"Alyssa did an Amazon job getting my insurance changed over . She was quick and efficient, I didn’t have to spend a bunch of time on the phone!"
We responded:
"We are so happy to have you with our agency!"
Profile photo of Angela Neese (Angie)

Angela Neese (Angie)

January 9, 2026

4  out of  5
rating by Angela Neese (Angie)
"I love state farm , and her office always has friendly workers."
Profile photo of Casie Baldwin

Casie Baldwin

January 9, 2026

5  out of  5
rating by Casie Baldwin
"Chris my state farm helper was so kind and helpful over the phone call. He made me aware of my benefits that I didn’t even know I had."
Profile photo of Brenda Funk

Brenda Funk

January 7, 2026

5  out of  5
rating by Brenda Funk
"Quindra Thames was awesome to work with! She made me feel at ease and thoroughly explained all aspects of the policy and services to expect."
Profile photo of Hon Nguyen Beck

Hon Nguyen Beck

January 5, 2026

5  out of  5
rating by Hon Nguyen Beck
"Laurel Flowers and her team at State Farm were absolutely amazing to work with. She helped my buyers save money on their home insurance while still making sure they were properly covered. As a realtor, having a trusted referral partner like Laurel is invaluable—she saved my clients both time and money, and the process was smooth from start to finish. I truly appreciate her responsiveness, knowledge, and commitment to taking great care of my clients. I highly recommend Laurel and her team to anyone looking for reliable and cost-effective home insurance."
We responded:
"Thank you Hon! We strive to make the home buying process easy to understand and help our referral partners get their customers in a new home. I'm so glad we've been able to do that alongside you. "
Profile photo of cari speights

cari speights

January 2, 2026

4  out of  5
rating by cari speights
"We're continuously happy with the service and assistance from all of their staff."
Profile photo of Janice Barnett

Janice Barnett

December 30, 2025

5  out of  5
rating by Janice Barnett
"They have consistently delivered professional, efficient service for over 14 years"
We responded:
"You are so sweet! Thank you Janice!"